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supply chain
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the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
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terms list

supply chain
the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
supply chain management
a management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value
Supply chain integration
when multiple firms in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer
(1) Relationship (2) Measurement (3) technology and planning (4) material and service supplier (5) internal operation (6) customer
6 types of integration
business processes
bundles of interconnected activities that stretch across firms in the supply chain
customer relationship management (CRM) process
allows companies to prioritize their marketing focus on different customer groups according to each group s long-term value to the company or supply chain
(1) Customer relationship management (2) customer service management (3) demand management (4) order fulfillment (5) manufacturing flow management (6) supplier relationship management (7) product development and commercialization (8) returns management
8 critical business processes on which supply chain managers must focus
Customer service management process
presents a multi-company, unifies response system to the customer whenever complaints, concerns, questions, or comments are voiced
Demand management process
seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior
order fulfillment process
a highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time
manufacturing flow management process
concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process
supplier relationship management process
closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process
product development and commercialization process
includes the group of activities that facilitates the going development and marketing of new offerings among a group of supply chain partner firms
returns management process
enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain
logistics
the process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption
(1) sourcing and procurement of raw materials and supplies (2) production scheduling (3) order processing (4) inventory control (5) warehousing and materials handling (6) transportation
6 components of the supply chain
logistics information system
the link that connects all the logistics functions of the supply chain
supply chain team
an entire group of individuals who orchestrate the movement of goods, services, and information from the source to the consumer
mass customization (build-to-order)
a production method whereby products are not made until an order is placed by the customer; products are made according to customer specifications
Just-in-time production (JIT)
a process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line
Order processing system
a system whereby orders are entered into the supply chain and filled
electronic data interchange (EDI)
information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce inventory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission
inventory control system
a method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer's or a customer's demand
materials requirement planning (MRP) (materials management)
an inventory control system that manages the replenishment of raw materials, supplies, and components from the supplier to the manufacturer
distribution resource planning (DRP)
an inventory control system that manages the replenishment of goods from the manufacturer to the final consumer
automatic replenishment program
a real-time inventory system that triggers shipments only when a good is sold to the end user
materials-handling system
a method of moving inventory into, within, and out of the warehouse
(1) Cost (2) transit time (3) reliability (4) capability (5) accessibility (6) traceability
6 basic criteria used to choose a mode of transportation
outsourcing (contract logistics)
a manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing
Electronic distribution
a distribution technique that includes any kind of product of service that can be distributed electronically, whether over traditional forms such as fiberoptic cable or through satellite transmission of electronic signals
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